Shipping Policy

At JayOly, we aim to get your order to you quickly, safely, and with a sprinkle of joy.

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Order Processing
We pack every order with care and a little love. Please allow 1–2 business days for us to prepare your items before shipment. Once it ships, we’ll send you a confirmation email with tracking information.

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Standard Shipping (USA)
Estimated delivery within 3–7 business days.
– Free on orders over $50
– Flat rate $5 for orders under $50

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Tracking & Notifications
Every order includes a tracking number. You’ll receive email updates so you can follow your package’s journey.

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Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at support@jayolyny.com within 7 days of delivery—we’ll make it right.

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Shipping Address Accuracy
Please double-check your shipping address when ordering. We can’t be held responsible for deliveries lost due to incorrect or incomplete addresses.

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Shipping Delays
Occasional delays may occur due to weather, holidays, or carrier issues. Thanks for your patience and understanding!